Bookings and Payment

Generally, I will ask you for 50% deposit to secure the date for your booking and the remaining 50% on the event date. You can make the payment by bank transfer or cheque. I will email you the bank details after we discuss the details of your booking.

Cancellation and Refunds

I’ll always do my best to help if you need to reschedule or cancel your lesson or dinner party date.

My cancellation policy is:

  • If you cancel at least 14 days in advance of the date booked you will receive a full refund minus a £20 administration charge.
  • Change date or location less than 14 days in advance of the date originally booked and I will endeavour to meet your new requirements, subject to commitments already in my bookings diary. There is a £20 administration charge for this change.
  • Cancel, change date or change location less than 14 days in advance of the original date booked and I’m sorry but I cannot offer you a refund if you cancel or wish to change the date. I may be able to change the location (if the menu, date, time and number of guests remain the same), but cannot guarantee this.

Consultation

I will come to your house around 2 weeks before the event to ensure that the Mai Thai experience and service is tailored exactly to your personal requirements. During the consultation I will discuss with you your menu, agree what cooking equipment I will bring, and answer any questions you may have. The consultation will normally last around half an hour.

Special Dietary Requirements and Food Allergies

Please inform me when making a booking if you or any of your guests have any special dietary requirements or food allergies. I will do all I can to substitute ingredients where possible.

 


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